Privacy Policy

1. Introduction

Synth Sail ("we", "our", or "us") is committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, store, and protect your personal data when you visit our website or use our services.

We are registered in the United Kingdom and comply with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

2. Information We Collect

2.1 Personal Information

We may collect the following types of personal information:

• Name and contact details (email address, phone number, postal address)
• Course preferences and educational background
• Payment information (processed securely through third-party payment processors)
• Communication records and correspondence
• Marketing preferences and consent records

2.2 Technical Information

We automatically collect certain technical information when you visit our website:

• IP address and browser type
• Device information and operating system
• Website usage data and navigation patterns
• Cookies and similar tracking technologies

3. How We Use Your Information

We use your personal information for the following purposes:

• Course provision: To deliver our web design courses and educational services
• Communication: To respond to inquiries and provide customer support
• Administration: To manage your account and process payments
• Marketing: To send newsletters and promotional materials (with your consent)
• Improvement: To analyse website usage and improve our services
• Legal compliance: To comply with legal obligations and protect our rights

4. Legal Basis for Processing

We process your personal data based on the following legal grounds:

• Consent: Where you have given clear consent for specific purposes
• Contract: To perform our contractual obligations when providing courses
• Legitimate interests: For business operations and website improvement
• Legal obligation: To comply with applicable laws and regulations

5. Data Sharing and Disclosure

We do not sell your personal information to third parties. We may share your data with:

• Service providers: Third-party companies that help us deliver our services
• Payment processors: To process course payments securely
• Legal authorities: When required by law or to protect our rights
• Business transfers: In the event of a merger, acquisition, or asset sale

All third parties are required to maintain the confidentiality and security of your personal information.

6. Data Retention

We retain your personal information for as long as necessary to fulfil the purposes outlined in this policy:

• Course records: 7 years after course completion
• Marketing preferences: Until you withdraw consent
• Website analytics: 26 months
• Financial records: 6 years for tax and accounting purposes

7. Your Rights

Under UK GDPR, you have the following rights regarding your personal data:

• Access: Request a copy of your personal data
• Rectification: Correct inaccurate or incomplete information
• Erasure: Request deletion of your personal data
• Restriction: Limit how we process your data
• Portability: Receive your data in a portable format
• Objection: Object to processing based on legitimate interests
• Withdraw consent: Withdraw consent for specific processing activities

To exercise these rights, please contact us at [email protected].

8. Cookies and Tracking Technologies

We use cookies and similar technologies to enhance your browsing experience. For detailed information about our cookie usage, please see our Cookie Policy.

9. Data Security

We implement appropriate technical and organisational measures to protect your personal information:

• Encryption of sensitive data in transit and at rest
• Regular security assessments and updates
• Access controls and staff training
• Secure data backup and recovery procedures

10. International Data Transfers

Your personal data is primarily processed within the United Kingdom. If we transfer data outside the UK/EEA, we ensure appropriate safeguards are in place, such as adequacy decisions or standard contractual clauses.

11. Changes to This Policy

We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements. We will notify you of significant changes by posting the updated policy on our website and updating the "last updated" date.

12. Contact Information

If you have questions about this Privacy Policy or our data practices, please contact us:

You also have the right to lodge a complaint with the Information Commissioner's Office (ICO) if you believe we have not handled your personal data appropriately.